Support

Find quick answers below, or get in touch — we usually reply within 1 business day.

Getting started

How do I start a shift?

Open the app and tap Start Shift. The timer begins straight away — there is no account to create and nothing to configure, so a brand-new phone is ready in seconds.

How do I scan a checkpoint?

During an active shift, tap Scan Checkpoint and hold the camera over the checkpoint's QR code. The scan is added to your shift activity with the time, plus a GPS stamp when a location fix is available.

How do I report an incident?

Tap Incident during a shift, describe what happened and attach photos from the camera. The report is saved to the same shift activity as your checkpoint scans.

How do I export a report?

Open Shift Summary and tap Export PDF Report. You can then share it by email or messaging apps, or save it to your device.

Troubleshooting

The camera won't scan / nothing happens

Check that the app has camera permission (Android Settings → Apps → Guard Tour Lite → Permissions). Then make sure the whole QR code sits inside the frame, is clean and reasonably lit, and give the camera a moment to focus.

Why does it say “GPS unavailable”?

A location fix isn't always possible — indoors, in basements and stairwells, or when location permission is off. This does not stop you working: scanning and incident reporting carry on as normal, and the entry is simply saved without a GPS stamp.

Location isn't showing on my events

Entries only carry a GPS stamp when a fix was available at the moment they were saved. Turn on location permission for the app and Android's location setting; fixes come faster outdoors or near a window than deep inside a building.

Does the app need the internet?

No. Guard Tour Lite works 100% offline. Scanning, incident reports, photos and PDF export all run on the device, with no connection at any point.

Data & privacy

Where is my data stored?

On your device, and only there. Shifts, scans, incidents and photos are held in the app's local storage — there is no cloud sync and no copy on a server.

What happens if I uninstall the app?

Uninstalling removes the app's local data with it, including shifts and incident photos. Export the PDF reports you want to keep before you uninstall.

Is my data private?

Yes. Because nothing is uploaded, your shift data stays on the phone. You decide what ever leaves it, by exporting a PDF report and sharing it yourself.

Account & pricing

Do I need an account or login?

No. There is no account, no login and no setup step — open the app and start a shift.

Is it free?

Yes, Guard Tour Lite is free to use.

Feedback

How do I report a bug or request a feature?

Use the form on this page. For a bug, include your device model, Android version and the app version from Settings → About — that's usually enough to reproduce it.

Still need help?

Send us a message and we'll get back to you as soon as possible.

For bugs
Please include your device model, Android version and the app version (Settings → About).

or
Email us directlysupport@plainsidelabs.com

Guard Tour Lite works 100% offline. Your data stays on your device.
Learn more in our Privacy Policy.