Refund Policy

This Refund Policy applies to Guard Tour Log Team subscriptions purchased on our website. The Guard Tour Log mobile app itself is free to download and use.

1. Who processes your payment

Team subscriptions are sold and billed by Paddle.com, our online reseller and merchant of record. Paddle handles payment, invoicing, applicable taxes and refunds for your order, under Paddle's Buyer Terms.

2. 14-day refund period

If you are not satisfied, you can request a full refund of a Team payment within 14 days of the date it was charged. This applies to your first payment and to each monthly renewal. You do not need to give a reason.

3. How to request a refund

• Visit paddle.net, look up your order with the email address you used at checkout, and request a refund; or
• reply to the receipt email Paddle sent you; or
• email us at support@plainsidelabs.com with the email address used at checkout, and we will arrange the refund with Paddle.

Approved refunds are returned by Paddle to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear.

4. Cancelling your subscription

You can cancel Team at any time. Cancelling stops future renewals, and Team stays active until the end of the period you have already paid for. Cancelling does not by itself refund past payments — if you want a payment refunded, request it as described above within the 14-day period.

5. More information

See our Pricing page for current prices and our Terms of Service for the full subscription terms.

6. Contact

Plainside Labs support@plainsidelabs.com